We Are Here to Help
Whether you have a question about downloading ProfWiz, need help understanding a migration error, or want guidance on setting up a bulk deployment, our team is ready to assist. We take every inquiry seriously and aim to provide clear, practical answers based on real-world IT experience.
Before reaching out, we recommend checking our Guide section — it covers the most common questions about ProfWiz setup, usage, troubleshooting, and best practices in detail. You may find the answer you need in under a minute.
Support Topics
We handle inquiries on the following topics:
- Download assistance — help with downloading or extracting the ProfWiz package
- Installation questions — guidance on running ProfWiz for the first time
- Migration troubleshooting — help interpreting ProfWiz log files and resolving errors
- Scripting and automation — questions about command-line parameters and deployment scripts
- Compatibility questions — support for specific Windows versions or Active Directory configurations
- Content suggestions — topic requests for new guides or tutorials
- Website feedback — reports of broken links, outdated information, or other issues
Get in Touch
Send your question to our support email address. Include as much detail as possible — your Windows version, the type of migration you are performing, and any relevant error messages from the ProfWiz log file. The more context you provide, the faster we can give you a useful answer.
Support Email: support@profwiz.org
Response Expectations
We aim to respond to all inquiries within one to two business days. Emails sent on weekends or public holidays are typically answered by the next business day. We do not offer telephone or live chat support at this time.
For faster resolution of technical issues, please include the following information in your email:
- ProfWiz version number (visible in the main application window)
- Windows version and edition (e.g. Windows 11 Pro 23H2)
- Description of the migration scenario (local to domain, domain to domain, cross-forest, etc.)
- The full ProfWiz log file as an attachment if available
- Any error messages displayed during the migration